We know how important it is to get your dog’s daily support into their bowl - quickly, safely, and without fuss. Here’s everything you need to know about how shipping and returns work at Pawse Wellness.
Shipping
Where We Ship
We currently ship Australia-wide.
If you’re outside Australia and interested in Pawse Wellness, stay tuned - international shipping is on our roadmap, starting with our neighbours in New Zealand
Processing Times
All orders are packed with care and processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your parcel every step of the way.
Delivery Timeframes
Estimated delivery times once your order has been dispatched:
• Metro areas: 2–5 business days
• Regional & remote areas: 4–7 business days
Please note: delivery times are estimates and may vary during peak periods or due to courier delays beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Any free shipping thresholds or promotions will be clearly shown on our website at the time of purchase.
Tracking Your Order
Once your order ships, you’ll receive a tracking link via email.
If you haven’t received tracking or think something’s gone astray, our team is always happy to help.
Returns
30-Day Money-Back Guarantee
We want you to feel completely confident trying Pawse Wellness. That’s why every order is backed by our 30-day money-back guarantee.
If you’re not satisfied with your purchase for any reason, simply reach out to us within 30 days of receiving your order, and we’ll make it right.
How It Works
• The 30-day guarantee applies to first-time purchases of Pawse Wellness products.
• Products may be opened and tried - we know supplements take time to assess.
• To request a refund, email us with your order number and a brief note about your experience.
No awkward hoops. No pressure. Just an honest try.
Refunds
Once your request is approved, we’ll process your refund back to your original payment method within 5–10 business days. You’ll receive an email confirmation as soon as it’s on the way.
In most cases, there’s no need to return the product - we’ll let you know if anything is required.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and a photo of the item. We’ll organise a replacement or refund straight away.
Need Help?
If you have any questions at all, our team is here to help.
📧 Email: hello@pawsewellness.com
Your dog’s wellbeing matters - and so does your peace of mind.